FAQ

Questions

  • A: All of our shirts and suits are made in Thailand at our internal tailoring facilities. Unlike most online custom apparel companies, we actually control our own facility; we are the manufacturers and take care of your order from initial order placement, fabric stock, cutting, manufacturing, QC, dispatch and customer support. This allows us to create better quality garments. This also provides pricing power far beyond traditional retailers and online 'resellers' and ensures that we strictly adhere to workplace conditions, staff wage minimums and best environmental practices.
  • A: Most orders will be delivered within 3-4 weeks, however due to occasional end postage delays this can stretch to 4-6 weeks. If your order is urgent, please contact our Support Team and we shall look into expediting your order.
  • A: Our flat rate postage charge is approximately $13 and will change slightly depending on region.
  • A: It's totally secure. We do everything possible to protect your personal information and make sure that all data is safe secure. For complete details, please view our Privacy Statement. Our order process is secured with 128 bit encryption meaning your personal information is guarded. All payments are processed using ANZ's eGate system.
  • A: Absolutely. We have a great team of customer support people led by Sue, our resident customer happiness guru! If you have any questions about our products or how to order, simply use the Support dashboard.
  • A: Our suiting fabrics range from wool blends as well as pure wool and luxury merinos. Our wools are stringently tested for quality and wear to ensure they offer exceptional feel and performance. Our wool selection is broken into four pricing levels based on the quality of materials used.
  • A: Our suits are half canvassed, however due to the way our suits fall, the look is as good as a full canvas suit - creating the premium look without the high price tag.
  • A: Cost is based on the type of shirt you choose, but generally range from $158 - $383+.
  • A: Cost is based on the type of fabric you choose, but generally range from $1,191 - $2,976+.
  • A: Our pants start at $358 and go through to $893. Jackets start at $833 and go through to $2,083.
  • A: Please see our Caring for your Tailors Mark shirts guide.
  • A: Please see our Caring for your Tailors Mark suits guide.
  • A: We've developed our own unique, proprietary system for recording your individual measurements. After you choose a product you like, simply enter either your measurements into our system, measure an existing shirt or suit that fits you well by following the prompts or choose a standard size. Once you've created an online user account, your measurements will be saved for all future orders. We provide you with detailed instructions on how to take your measurements. Please refer to our Measurement FAQ's for further information.
  • A: Of course! For many people, a standard size shirt fits very well. After you have designed your shirt please select to 'Order or Adapt a Standard Size'; this is by far the easiest and quickest way to order. All of the actual shirt dimensions will appear in the shirt measurements fields. You have the choice to alter these measurements if you choose.

    Standard Shirts Measurements

    Mens

    XS S M L XL XXL
    AU 36 38 40 42 44 46
    US 14 15 16 17 17 18

    Womens

    XS S M L XL XXL
    AU 6 8 10 12 14 16
    US 2 4 6 8 10 12

    Mens Standard Sized Shirt Measurements – NOTE: these are the actual\r\nshirt dimensions, regardless of the ''fit'' you choose.


    Women's Shirt Measurements – NOTE: these are the actual shirt dimensions, regardless of the 'fit' you have chosen.

  • A: No, we don't currently offer standard suit sizing. Due to the fact that a perfectly tailored suit is an art form, all of our suits are individually hand cut and stitched to your precise body measurements.
  • A: Please refer to our Support dashboard.
  • A: Please refer to our Support dashboard.