Terms and Conditions

By browsing this site and purchasing goods from this site, all customers implicitly agree to the terms and conditions set out in this agreement. These terms and conditions between the customer and consumer (you) and Tailors Mark will be in effect until such notice of change is given.

Tailors Mark tailored shirts are made according to the measurements provided at the time of purchase and/or account creation. The end measurements of each garment will be adjusted according to the fit selected by you (extra loose, larger fit, standard fit and slim fit). There will always be a slight variance from the stated measurements of up to 0.75inches due to being hand made - as a customer you acknowledge that each shirt you order (regardless of whether the shirts are from the same purchase) will not be exactly the same. If you choose to order a standard size instead of taking body or existing shirt measurements Tailors Mark cannot guarantee the fit of your garments.

We will offer a replacement shirt free of charge or we (at our discretion) shall credit your Tailors Mark account with an amount that we (Tailors Mark) deem fair and reasonable for any alterations due to a shirt not being tailored according to the measurements provided. At the request of Tailors Mark we may need you to send through photographs or otherwise, or to send your garment back to us, or deal directly with your consultant to ascertain the cause and source of any issues.

GST (Australia) is included in the price of shirts for customers purchasing shirts in Australia. Other countries and their possible sales and import taxes (e.g VAT) have not been included in the purchase price. Any additional sales and/or import tax or custom charges upon delivery that is not GST is ultimately the responsibility of the customer. Tailors Mark prices are subject to change without notice.

Force Majeure: These terms & conditions will be void in the case of force majeure. Tailors Mark will not be bound to any terms and conditions, nor will they be liable in any way in the case of force majeure. Force majeure includes, but is not limited to any events and / or circumstances that are beyond our control, political coup, acts of terrorism, shipping and transport obstructions, alterations in legislative and commercial regulations, worker or union strikes, inability of Tailors Mark suppliers to supply goods, political unrest, blockades stopping work, war, earthquake.

As much as we try to keep our delivery times within 3 weeks, we cannot absolutely guarantee this for every order - being hand made and customized goods occasionally fabric will be out of stock that results in slower than usual delivery. As a guide only, our products are usually delivered within 3 weeks and during periods of peak demand this may increase to 4-6 weeks; for further information regarding Shipping please see our FAQ or Contact Us.

Our registered office is 25B Grattan Street Prahran, Victoria 3181.